Skip to main content

Help centre

Track my order


When will my order be delivered?

A lot of our items are made to order so they aren’t immediately available. Our lead times factor in the time made to craft it as well as delivery to our warehouse. You will receive your estimated delivery dates on your confirmation email. 


If you placed your order from your online account you will be able to log in to your account to see the estimated delivery dates. For all orders, whether you have an online account with us or not, you can use our Chat system to enter your order details and it will bring back your estimated delivery timeframes. 


If there is any change to the lead time on your order, then we will do out best to always keep you up to date and send you a further email to advise you of the new estimated timeframe. If for any reason the date has passed and you have not yet been contacted, please speak to a member of our Customer Service Team and they will be able to investigate further and provide an update. 


When your Furniture or Specialist delivery orders are ready, you will be contacted by our delivery team to arrange a convenient date. 


When your parcel item has been dispatched, you will receive an email with the DPD tracking details. 



Return to main menu