If for any reason your order was not delivered in perfect condition, please contact our Customer service team: firstname.lastname@example.org and they will be happy to investigate this further for you. Please provide you order number, along with some images of the area of concern.
We recommend that you check your order as soon as it is delivered as this helps to avoid any doubt for items damaged in transit. For furniture deliveries we will ask you to sign a form confirming that the item was received in good condition.
If your item does prove to be faulty or damaged or you feel it does not match the specifications laid out on our Website you have 30 days in which to alert us.
The team will discuss options with you which might include:
- a return and refund
- an exchange
- arranging for a technician to attempt to fix the fault
Further details about Faulty/Damaged items can be found here: https://www.heals.com/returns-exchanges