All online Furniture delivery orders can be returned within 14 days of delivery, regardless of the reason. We will arrange a collection from you and a collection charge of £99 will apply.
If you would like to arrange a collection, please contact our Customer Service Team who will be happy to assist. We would ask that where possible, queries should be made via this webform link or click the Livechat icon on the bottom right of your screen.
Once we receive the item back in our warehouse, we'll issue a full refund (minus your £99 collection fee) which will be back in your account within 10 business days.
Further details about Returns can be found here: https://www.heals.com/returns-exchanges
Online terms and conditions can be found here: https://www.heals.com/terms-conditions
If you purchased your order in one of our stores, you can return your order within 14 days, however a 25% deposit plus £99 collection charge will be retained.
Further details about Store order Returns can be found here https://www.heals.com/terms-conditions-stores/