All online parcel orders can be returned within 14 days of delivery, regardless of reason. All items to be returned must be in their original packaging and condition it was sent otherwise regretfully your return will not be accepted.
Please return your order completing all necessary details requested on the returns form. Parcel Items can be returned in the follow ways:
- Return to any Heal’s store for free - a list of our stores can be found here: https://www.heals.com/stores/
- Take your return parcel to any DPD Dropoff shop - please head to https://returns.dpd.co.uk/heals/GB/home where you can print off your returns label. Please note £8.95 will be deducted from your refund.
- Return by a postal service of your choice at your cost. Please post to: Heal’s (1810) Limited, Unit 1D, Blackrod Interchange Industrial Estate, Station Rd, Blackrod, Bolton BL6 5JE. For your own reassurance we advise you to obtain proof of delivery.
Once we receive the item back in our warehouse, we'll issue a full refund (minus your £8.95 collection fee if applicable) which will be back in your account within 10 business days.
Further details about Returns can be found here: https://www.heals.com/returns-exchanges