All online Specialist delivery orders can be returned within 14 days of delivery, regardless of the reason. We will arrange a collection from you and a collection charge of £25 will apply.
If you would like to arrange a collection, please contact our Customer Service Team who will be happy to arrange this for you.
Once we receive the item back in our warehouse, we'll issue a full refund (minus your £25 collection fee) which will be back in your account within 10 business days.
Further details about Returns can be found here: https://www.heals.com/returns-exchanges
Online terms and conditions can be found here: https://www.heals.com/terms-conditions
If you purchased your order in one of our stores, you can return your order within 14 days, however a 25% deposit plus £25 collection charge will be retained.
Further details about Store order Returns can be found here: https://www.heals.com/terms-conditions-stores